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Duplicate release messages are sent to a recipient after an email is released through Malware Release

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Article ID: 173479

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Updated On:

Products

Email Security.cloud

Issue/Introduction

When you release an email message quarantined as malware through ClientNet > Services > Email Services > Anti-Malware > Malware Release, you will receive 3 released messages to the initial recipient inbox.

Environment

Email Security.cloud

Resolution

Symantec is aware of this issue and will update this document when a solution becomes available. It is not necessary to log a support case on this issue. Please subscribe to this article to be notified of any updates.