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Unable to search for users in Policy


Article ID: 173474


Updated On:


Web Isolation


Authentication has been set up in User Management but users won't autopopulate when searching in All Policies>My Policy

No response when searching for users or groups in My Policy


My Policy checks for currently configured access roles.  It does not check for users or groups on the configured authentication server directly.


Web Isolation


Set up authentication in User Management

Enable Authentication by editing All Policies>My Policy

Search in Policy Entities>Access Roles, select, and apply

Search for items added in the previous step in My Policy


Note: For SAML LDAP, please go to System Configuration>Advanced Configuration and search for saml.ldap.useLdapToRetrieveSamlIdentities and change this value to true.