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Show active users in Cloud SWG (formerly known as WSS)

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Article ID: 173458

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

How can I find out how many users are actively using the Cloud SWG (formerly known as WSS) service?

Resolution

There are multiple ways to get a realistic number of users that are using the Cloud SWG (formerly known as WSS) service, including "Web Browsing per User" or the "Bandwidth Cost per User" report found in the portal.

  1. In the cloud portal navigate to Reports > Report Center
  2. Click on the report "Bandwidth Cost per User" and after the report finishes, in the bottom-right corner, there's the text 'Viewing rows # to ## (total ###)'.
    The total number of rows will give you the number of users sending traffic through the service.
    Narrowing the time to 1 day would give a number of license utilization.

    or

    Click on the report "Web Browsing per User", and check the number of rows reported in bottom-right corner.
    The total number of rows will give you the number of users sending traffic through the service. 

    Alternatively, you can download the report and view number of lines in it.

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