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Windows System Assessment Scan Fails With Exit Code -2147467259 or 9009 for Patch Management Solution for Windows

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Article ID: 173448

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Updated On:

Products

Patch Management Solution for Windows Patch Management Solution

Issue/Introduction

When the Windows System Assessment Scan runs on the agent it fails with an exit code of -2147467259 or 9009.

The related informational messages that are generated in the agent logs are below.

  • For exit code -2147467259:
    • AeXPatchUtil: State [NOT READY] of Software update agent does not allow to start scan
  • For exit code 9009:
    • Program 'Windows System Assessment Scan' completed. Exit code=9009. Execution context='Administrator'. RunAs='\'

Cause

The computers are not targeted by an enabled software update plug-in policy which is required for the the Software Update Agent to be ready.

Environment

  • ITMS 8.5, 8.6

Resolution

  1. Ensure that all computers with the Software Update Plug-in installed are being targeted by an enabled software update plug-in policy.
  2. The policies can be configured by browsing to Settings > Agents/Plug-ins > All Agents/Plug-ins > Software > Patch Management > Windows in the management console.
    • Note: The Default Software Update Plug-in Policy targets all computers that have not been targeted by another software update plug-in policy.
  3. Best practices for configuring the software update plug-in policies are noted in Step 5 of article Configuring Patch Management for Windows - Best practices for 7.5.x - 8.x