ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Under the Default Software Update Plug-in Policy (DSUP), does the "Reinstallation attempts after task failure" refer to a hard count of number of installation failures?

book

Article ID: 173395

calendar_today

Updated On:

Products

IT Management Suite

Issue/Introduction

Under the Default Software Update Plug-in Policy (DSUP), does the "Reinstallation attempts after task failure" refer to a hard count of number of installation failures or is there a reset timer built in which the policy would try again with the patches that failed to install?

Resolution

The "Reinstallation attempts after task failure" is a hard count setting done on a per policy basis. 

If some patches fail to install for whatever reason, like a missing prerequisite patch for example, then the maximum count will apply to those patches.  It's possible that disabling the patch policy, saving it, then re-enabling the policy will reset the count.  But as long as the patch policy remains active, the counter will remain in effect as well.