Linux software update package fails to install with missing dependency.

Products

• Patch Management Solution for Linux

Issue/Introduction

During the installation of a linux update package, a missing dependency causes an error. The Symantec Patch Management Solution uses YUM for client side dependency resolution and in some cases YUM does not detect second level dependencies successfully.

INFO 2018-12-27 03:49:03.624    123273  139816515225344  SWUAgent-LibSmfRepo > Call subprocess. /opt/altiris/notification/swuagent/lib/exec/aex-smf-tsresolver-yum -c /opt/altiris/notification/swuagent/var/repo/smf-yum-repository.conf -i nss-sysinit-3.36.0-9.el6_10.x86_64 nss-tools-3.36.0-9.el6_10.x86_64 nss-3.36.0-9.el6_10.x86_64

ERRO 2018-12-27 03:49:04.859    123273  139816515225344  SWUAgent-SWUJobImpl > Failed to process Yum transaction. Traceback (most recent call last):

  File "/opt/altiris/notification/swuagent/lib/exec/aex-smf-tsresolver-yum", line 122, in <module>

    smf.install(args, options.test)

  File "/opt/altiris/notification/swuagent/lib/exec/aex-smf-tsresolver-yum", line 80, in install

    self.yb.processTransaction()

  File "/usr/lib/python2.6/site-packages/yum/__init__.py", line 5086, in processTransaction

    self._doTestTransaction(callback,display=rpmTestDisplay)

  File "/usr/lib/python2.6/site-packages/yum/__init__.py", line 5160, in _doTestTransaction

    raise Errors.YumRPMCheckError,retmsgs

yum.Errors.YumRPMCheckError: [u'ERROR with rpm_check_debug vs depsolve:', 'libnssutil3.so(NSSUTIL_3.31)(64bit) is needed by nss-3.36.0-9.el6_10.x86_64', 'libnssutil3.so(NSSUTIL_3.33)(64bit) is needed by nss-3.36.0-9.el6_10.x86_64', 'nspr >= 4.19.0 is needed by nss-3.36.0-9.el6_10.x86_64', 'nss-util >= 3.36.0 is needed by nss-3.36.0-9.el6_10.x86_64', u'Please report this error at https://bugzilla.redhat.com/enter_bug.cgi?product=Red%20Hat%20Enterprise%20Linux%206&component=yum']

INFO 2018-12-27 03:49:04.885    123273  139816515225344  SWUExecutionSequencer > Patch execution cycle completed

INFO 2018-12-27 03:49:04.885    123273  139816515225344  SWUAgent-VulnerabilityTaskCatalogDownloadInitiator > Patch cycle completion signal received

Environment

ITMS 8.1 and 8.5

Cause

Likely a YUM issue and can occur in rare cases when the Linux OS has not been updates for many years.

Resolution

The fastest resolution is to add the missing (second level) dependency package to the software update policy for installation together with the updates.