Identify which rule was blocking the URL in WSS

Products

• Web Security Service - WSS

Issue/Introduction

• Users are getting access denied exception from WSS.
• How to identify which policy rule on WSS is blocking a URL?

For Example : - User is being denied due to content categorization of "Gambling"

 

Cause

• Based on the example screenshot, you can see the Error ID: CF-G4
• So the rule is located at Content Filtering Section, Rule G4

Resolution

Verify the content filtering policy rules on WSS

1. Login to your WSS Administration Portal via https://portal.threatpulse.com
2. Under Solutions mode, go to Content Filtering and scroll down and you find the rules labeled G4.

For more details about Content Filtering Editor see About the Content Filtering Rule Editor