Identify which rule was blocking the URL in Cloud SWG (formerly WSS)

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Users are getting access denied exception from Cloud Secure Web Gateway (Cloud SWG, formerly WSS).

How to identify which policy rule on Cloud SWG is blocking a URL?

For Example : - User is being denied due to content categorization of "Gambling"

 

Cause

Based on the example screenshot, you can see the Error ID: CF-G4

So the rule is located at Content Filtering Section, Rule G4

Resolution

Verify the content filtering policy rules on Cloud SWG

1. Login to your Cloud SWG Administration Portal via https://portal.threatpulse.com
2. Under Solutions mode, go to Content Filtering and scroll down and you find the rules labelled G4.

For more details about Content Filtering Editor see Cloud SWG Content Filtering Policy