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Page Access denied: Invalid User or Tenant.

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Article ID: 173385

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Updated On:

Products

CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway

Issue/Introduction

Unable to access SaaS sites with CASB Gatelets enabled.

Page access Denied: Invalid user or Tenant for unknown [email protected]

Cause

No Guest user in CloudSOC.

Environment

CASB Proxy Chaining is enabled with:

  • User Signaling (Agentless)
  • Unauthorized User as Guest

 

Resolution

In CloudSOC, Users page:

  1. Create the user "guest".
  2. Give that user an email address of [email protected] (domain.com is the primary domain in CASB)