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Page Access denied: Invalid User or Tenant.
Article ID: 173385
Updated On:
Products
CASB Security Standard
CASB Security Premium
CASB Security Advanced
CASB Audit
CASB Gateway
Issue/Introduction
Unable to access SaaS sites with CASB Gatelets enabled.
Page access Denied: Invalid user or Tenant for unknown [email protected]
Cause
No Guest user in CloudSOC.
Environment
CASB Proxy Chaining is enabled with:
- User Signaling (Agentless)
- Unauthorized User as Guest
Resolution
In CloudSOC, Users page:
- Create the user "guest".
- Give that user an email address of [email protected] (domain.com is the primary domain in CASB)
Feedback
Yes
No
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