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How to factory reset Reporter S500 appliance without login?

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Article ID: 173375

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Updated On:

Products

Reporter-S500

Issue/Introduction

User sometimes would like to do factory reset Reporter S500 without login.

Environment

Reporter 10.2.1.7 or Earlier versions.

Resolution

Below is factory default procedure without login to the Reporter S500.
This procedure should be done via serial console port.

1 Power cycle Reporter.

2 When device starts to boot, hit the space bar to enter boot mode

---------------------------------------------------------------------------
Symantec UEFI Boot v4.17.216782

This machine has the following bootable systems:

>1: Version: Symantec Reporter 10.2.1.7, Release id: 219011
    Created:    Friday May 18 2018 18:03:51 UTC
    Last-boot:  Thursday January 10 2019 01:28:33 UTC, SUCCESS
    Attributes: Signed

The default boot system is:
 1: Version: Symantec Reporter 10.2.1.7, Release id: 219011

Press the space key to select an alternate system to boot.

Seconds remaining until the default system is booted: 54
System number (d for diagnostic menu):
-------------------------------------------------------------------------------


3 Type "r" to restore to factory default and then select next boot image.

CAUTION: After restoring factory defaults, verify that RAID is not performing a re-sync before starting Reporter.

-------------------------------------------------------------------------------
System number (d for diagnostic menu): r
WARNING: The system will be marked for re-initialization. Booting a supported
system image will cause the system to re-initialize and result in loss of all
configuration and log information upon next boot. Furthermore, configuration
will have to be done while physically situated at the appliance. Proceed with
extreme caution. Continue with system re-initialization? (y/n)[n]: y
System successfully marked to re-initialize on next boot.


This machine has the following bootable systems:

>1: Version: Symantec Reporter 10.2.1.7, Release id: 219011
    Created:    Friday May 18 2018 18:03:51 UTC
    Last-boot:  Thursday January 10 2019 01:28:33 UTC, SUCCESS
    Attributes: Signed

The default boot system is:
 1: Version: Symantec Reporter 10.2.1.7, Release id: 219011

**************************** WARNING ****************************
Booting a supported system image will cause the system to
re-initialize itself to factory defaults on next boot. Press 'r'
'R' if you wish to preserve the system's current configuration.
*****************************************************************
System number (d for diagnostic menu): 1
-------------------------------------------------------------------------------