ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
'No user' in reports for Web Security Service coaching pages
Article ID: 173335
Updated On:
Products
Web Security Service - WSS
Issue/Introduction
Forensic reports show 'No user' instead of the username.
Cause
'No user' shows up in logs because SSL interception is disabled.
Environment
Web Security Service
Resolution
First Solution:
Enable SSL interception in the web portal.
Second Solution:
If the users access a site that is added to Trusted Destinations list, that would mean that the Trusted Destination rule is disabling authentication and categorization for those web apps, domains and IPs. In other words, the WSS won't assign a category to those destinations and it won't ask for credentials to allow access.
Removing the sites from the Trusted Destination list will allow SSL interception.
Feedback
Yes
No
Powered by
