Changes made to Local Good Senders or Local Bad Senders are not working / "Error creating new connection: Unknown error"

Products

• Messaging Gateway

Issue/Introduction

You have updated the Local Good Senders or Local Bad Senders list but messages are not being processed based on the new configuration

agent_log
2020-03-09T21:41:13+05:30 (ERROR:2422.54671328): [33048] Error creating new connection: Unknown error 336150661.

BrightmailLog.log
Mar 09 2020 21:41:13 [BrightmailScheduler_Worker-33] [ScriptHelper] ERROR - com.symantec.smg.controlcenter.BrightmailException: The Agent running on 127.0.0.1 is temporarily unreachable. Please check the specified host. ; nested exception is: java.net.SocketException: Connection reset

 

Resolution

The workaround is to restart the agent service on each SMG scanner, one at a time. This should alleviate the issue temporarily.

On the command line run "service agent restart".

If the issue persists, open a case with Symantec Support.