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Changes made to Local Good Senders or Local Bad Senders are not working / "Error creating new connection: Unknown error"


Article ID: 173329


Updated On:


Messaging Gateway


You have updated the Local Good Senders or Local Bad Senders list but messages are not being processed based on the new configuration

2020-03-09T21:41:13+05:30 (ERROR:2422.54671328): [33048] Error creating new connection: Unknown error 336150661.

Mar 09 2020 21:41:13 [BrightmailScheduler_Worker-33] [ScriptHelper] ERROR - The Agent running on is temporarily unreachable. Please check the specified host. ; nested exception is: Connection reset



The workaround is to restart the agent service on each SMG scanner, one at a time. This should alleviate the issue temporarily.

On the command line run "service agent restart".

If the issue persists, open a case with Symantec Support.