Altiris Service stuck at starting status
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Altiris Service stuck at starting status

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Article ID: 173327

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Updated On:

Products

IT Management Suite Client Management Suite

Issue/Introduction

Altiris Console is not responding

In services.msc, the Altiris Service (AeXSvc) stuck at starting status

When trying to restart the service, received errors:

Windows could not stop the Altiris Service service on Local Computer. Error 1053: The service did not respond to the start or control

Windows could not stop the Altiris Services service on Local Computer. Error 1061: The service cannot accept control messages at this time

From Altiris Log View:

Execution in SIM helper AppDomain failed.
Exception has been thrown by the target of an invocation.
   [System.Reflection.TargetInvocationException @ mscorlib]
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Delegate.DynamicInvokeImpl(Object[] args)
   at Symantec.Installation.Helpers.AppDomainManager.ExecuteFunction()
   at System.AppDomain.DoCallBack(CrossAppDomainDelegate callBackDelegate)
   at Symantec.Installation.Helpers.AppDomainManager.ExecuteInAppDomain[T](Func`1 action)

Exception has been thrown by the target of an invocation.
   [System.Reflection.TargetInvocationException @ mscorlib]
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at ReflectionProxy.ReflectionProxy.<>c.<GetLicenses>b__0_0()

Failed to get InstalledProducts
   [Altiris.NS.Exceptions.AeXException @ Altiris.NS]
   at Altiris.NS.Licensing.ProductManager.GetInstalledProducts()

Failed to construct DatabaseContext object. Connection to database failed.
   [Altiris.NS.Exceptions.DatabaseNotReadyException @ Altiris.NS]
   at Altiris.NS.ContextManagement.AdminDatabaseContext.ThrowDatabaseNotReadyException(String exceptionDetails, Exception innerException)
   at Altiris.Database.DatabaseContext`1.Initialize(Boolean beginTransaction, IsolationLevel isolationLevel)
   at Altiris.Database.DatabaseContext`1.CreateFirstContext(ContextTransactionMode tmode, Nullable`1 isolationLevel, DatabaseContextStack currentStack, Boolean trans)
   at Altiris.Database.DatabaseContext`1.GetContextImpl(ContextTransactionMode tmode, Nullable`1 isolationLevel, Boolean independentContext)
   at Altiris.Database.DatabaseContext`1.GetContext(ContextTransactionMode tmode, Nullable`1 isolationLevel, Boolean independentContext)
   at Altiris.NS.Licensing.ProductManager.GetInstalledProducts()

SQL Server is not set in CoreSettings.Config
   [Altiris.NS.Exceptions.DatabaseNotReadyException @ Altiris.NS]
   at Altiris.NS.Utilities.DbUtils.GetConnectionParameters(String configKey, String& server, String& catalog, String& user, String& password)
   at Altiris.NS.Utilities.DbUtils.CreateConnection(String configKey)
   at Altiris.NS.ContextManagement.AdminDatabaseContext.OpenDbConnection()
   at Altiris.Database.DatabaseContext`1.Initialize(Boolean beginTransaction, IsolationLevel isolationLevel)

Exception logged from:
   at Symantec.Installation.Logging.LogActivity.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
   at Symantec.Installation.Logging.LogActivity.ReportException(String strMessage, String category, Exception exception)
   at Symantec.Installation.Helpers.AppDomainManager.ExecuteInAppDomain[T](Func`1 action)
   at SyncInvokeGetLicenses(Object , Object[] , Object[] )
   at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
   at System.ServiceModel.Dispatcher.ChannelHandler.DispatchAndReleasePump(RequestContext request, Boolean cleanThread, OperationContext currentOperationContext)
   at System.ServiceModel.Dispatcher.ChannelHandler.HandleRequest(RequestContext request, OperationContext currentOperationContext)
   at System.ServiceModel.Dispatcher.ChannelHandler.AsyncMessagePump(IAsyncResult result)
   at System.ServiceModel.Dispatcher.ChannelHandler.OnAsyncReceiveComplete(IAsyncResult result)
   at System.Runtime.Fx.AsyncThunk.UnhandledExceptionFrame(IAsyncResult result)
   at System.Runtime.AsyncResult.Complete(Boolean completedSynchronously)
   at System.ServiceModel.Channels.TransportDuplexSessionChannel.TryReceiveAsyncResult.OnReceive(IAsyncResult result)
   at System.Runtime.Fx.AsyncThunk.UnhandledExceptionFrame(IAsyncResult result)
   at System.Runtime.AsyncResult.Complete(Boolean completedSynchronously)
   at System.ServiceModel.Channels.SynchronizedMessageSource.ReceiveAsyncResult.OnReceiveComplete(Object state)
   at System.ServiceModel.Channels.SessionConnectionReader.OnAsyncReadComplete(Object state)
   at System.Runtime.Fx.AsyncThunk.UnhandledExceptionFrame(IAsyncResult result)
   at System.Net.LazyAsyncResult.Complete(IntPtr userToken)
   at System.Net.LazyAsyncResult.ProtectedInvokeCallback(Object result, IntPtr userToken)
   at System.Net.Security.NegotiateStream.ProcessFrameBody(Int32 readBytes, Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.NegotiateStream.ReadCallback(AsyncProtocolRequest asyncRequest)
   at System.Net.AsyncProtocolRequest.CompleteRequest(Int32 result)
   at System.Net.FixedSizeReader.CheckCompletionBeforeNextRead(Int32 bytes)
   at System.Net.FixedSizeReader.ReadCallback(IAsyncResult transportResult)
   at System.Runtime.AsyncResult.Complete(Boolean completedSynchronously)
   at System.ServiceModel.Channels.ConnectionStream.IOAsyncResult.OnAsyncIOComplete(Object state)
   at System.ServiceModel.Channels.PipeConnection.OnAsyncReadComplete(Boolean haveResult, Int32 error, Int32 numBytes)
   at System.ServiceModel.Channels.OverlappedContext.CompleteCallback(UInt32 error, UInt32 numBytes, NativeOverlapped* nativeOverlapped)
   at System.Runtime.Fx.IOCompletionThunk.UnhandledExceptionFrame(UInt32 error, UInt32 bytesRead, NativeOverlapped* nativeOverlapped)
   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP) 

Environment

ITMS 8.x

Cause

NS / SMP coresettings.config file is empty, invalid, or corrupt

Resolution

From C:\ProgramData\Symantec\SMP\Settings, if the CoreSettings.config.backup file exists, restore the CoreSettings.config by renaming the CoreSettings.config.backup to coresettings.config.

NOTE: See NS / SMP coresettings.config file empty, invalid or corrupt for more information

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