Error: "403 Forbidden" when going to a website through Cloud SWG

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Users see "403 Forbidden" errors from their web browsers when going to a website through Cloud SWG

Authentication is enabled for Cloud SWG traffic.

Error "403 Forbidden" seen in a web browser.

Environment

Cloud SWG

Cause

Some websites do not allow access through a proxy like service, such as Cloud SWG, for security reasons.

Resolution

Commonly, the solution to this issue is to bypass authentication and exempt the website from SSL interception.

Refer to the following for instructions on bypassing authentication and exempting from SSL interception:

Exempt from authentication

Exempt traffic from SSL Interception