Machines with Endpoint Agent on them will randomly BSOD
Article ID: 173261
Updated On:
Products
Issue/Introduction
Windows machines may randomly get the blue screen of death (BSOD) when running the Data Loss Prevention (DLP) Endpoint agent.
Review of the crash dump will have an error similar to the following:
SYMBOL_STACK_INDEX: 8
SYMBOL_NAME: vfsmfd+e6c5
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: vfsmfd
IMAGE_NAME: vfsmfd.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5981e5ee
STACK_COMMAND: .cxr 0xffff878773655610 ; kb
FAILURE_BUCKET_ID: 0x3B_vfsmfd+e6c5
BUCKET_ID: 0x3B_vfsmfd+e6c5
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x3b_vfsmfd+e6c5
FAILURE_ID_HASH: {5f981c81-3d4f-537c-6ef7-330cb76e2bd9}
Followup: MachineOwner
Environment
DLP 15.0 MP1
Cause
This is a known defect in the product
Resolution
This issue is fully addressed in 15.1 MP1
If on version 15.0 MP1 please contact support for the latest hotfix agent.
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