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Machines with Endpoint Agent on them will randomly BSOD

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Article ID: 173261

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

Windows machines may randomly get the blue screen of death (BSOD) when running the Data Loss Prevention (DLP) Endpoint agent.

Review of the crash dump will have an error similar to the following:

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  vfsmfd+e6c5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: vfsmfd

IMAGE_NAME:  vfsmfd.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5981e5ee

STACK_COMMAND:  .cxr 0xffff878773655610 ; kb

FAILURE_BUCKET_ID:  0x3B_vfsmfd+e6c5

BUCKET_ID:  0x3B_vfsmfd+e6c5

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x3b_vfsmfd+e6c5

FAILURE_ID_HASH:  {5f981c81-3d4f-537c-6ef7-330cb76e2bd9}

Followup: MachineOwner

Cause

This is a known defect in the product

Environment

DLP 15.0 MP1

Resolution

This issue is fully addressed in 15.1 MP1

If on version 15.0 MP1 please contact support for the latest hotfix agent.