Lost Symantec DLP Agent Uninstall Password

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

Cannot uninstall DLP Agent on endpoint, due to a misplaced password.

Environment

DLP 15.x, 16.x

Cause

Password has been lost or misplaced.

Resolution

1. Log into the Enforce Dashboard under System > Agents > Overview > Agent List
2. Find Agent you would like to uninstall (Agent must be connected to Endpoint Server)
3. Check the box with the Agent that you would like to uninstall
4. Hover above the Troubleshoot drop down menu
5. Select Disable Uninstall Password
6. Reboot Agent