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macOS users can't open ICE encrypted files

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Article ID: 173239

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Updated On:

Products

Information Centric Encryption

Issue/Introduction

On macOS systems, the ICE Utility (version 1.0), fails to start when users try to open an ICE encrypted file. As a result, users are not able to unlock and decrypt any ICE encrypted file.

Cause

The ICE Utility detected a newer version of the Utility available at from the ICE Cloud, but fails to bring up the dialog that notifies the user of the upgrade.

Resolution

Download the latest ICE Utility (version 1.0.1.x) from the following location and install it manually:

https://sice.enc.protect.symantec.com/auth/client/download.html