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OnTicketEdited ruleset does not get executed.

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Article ID: 173213

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Updated On:

Products

ServiceDesk

Issue/Introduction

OnTicketEdited ruleset does not get executed when working with incident in task Edit Incident or Work Incident > Save.

Cause

Product defect.

Environment

ServiceDesk 8.5

Resolution

This issue will be resolved in ServiceDesk 8.5 RU1.