OnTicketEdited ruleset does not get executed.
Article ID: 173213
Updated On:
Products
ServiceDesk
Issue/Introduction
OnTicketEdited ruleset does not get executed when working with incident in task Edit Incident or Work Incident > Save.
Cause
Product defect.
Environment
ServiceDesk 8.5
Resolution
This issue will be resolved in ServiceDesk 8.5 RU1.
Feedback
Yes
No
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