ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

When adding Risk Exception, duplicate policy entry noticed and cannot add Risk Exception to either policy

book

Article ID: 173163

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

While attempting to apply a Risk Exception from Symantec Endpoint Protection Manager (SEPM) console and adding to an existing exception policy, you noticed there are two duplicate policies. When selecting one of the policies and clicking “Save Changes”, you get following error: “Number of policies successfully updated: 0. There was an error: Database error.”

From SEPM > Monitors > Logs > Risk > Past Month > View Log

 

 

Cause

Different SHA-1 for same SHA-256, so cannot query the distinct SHA-1 row.

 

Resolution

This issue is fixed in Symantec Endpoint Protection 14.2 RU1.  For information on how to obtain the latest build of Symantec Endpoint Protection, read
TECH 103088: Download the latest version of Symantec Endpoint Protection