CASB SuccessFactors Gatelet error

Article Id: 173135
Status: Published
Updated On: 02-07-2019 09:37
Legacy Id: TECH252425
Products:
CASB Security Standard , CASB Security Premium , CASB Security Advanced , CASB Audit , CASB Gateway
Issue/Introduction:

Receivied "Something went wrong error"  when trying to access SuccessFactors Gatelet

"Something went wrong"

Cause:

Firewall was configured incorrectly

Resolution:

  1. Modified the firewall configuration to allow the elastica url to be passed.
  2. Restarted the Reach Agent