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GSS 3.3 - Unable to launch Remote Agent Installer on 2016 server with Japanese keyboard input

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Article ID: 173133

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

When trying to launch Remote Agent Installer through console or manually calling rcinstall.exe - nothing happens.
In Windows Event Application logs - we can see AppCrash event.

Windows Application Event logged:

Faulting application name: rcinstall.exe, version: 13.3.0.2121, time stamp: 0x5bab69e0
Faulting module name: KERNELBASE.dll, version: 10.0.14393.2189, time stamp: 0x5abda7d6
Exception code: 0xe06d7363
Fault offset: 0x000daa12
Faulting process id: 0xe74
Faulting application start time: 0x01d48ae8cf787267
Faulting application path: C:\Program Files (x86)\Altiris\eXpress\Deployment Server\rcinstall.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 21a8bb54-b419-4cb4-90f6-155492a336d5
Faulting package full name: 
Faulting package-relative application ID: 

Cause

Remote Agent Installer crash when calling IME.
IME(input method editor) is resident software for Japanese OS.

Environment

Windows Server with Japanese language keyboard input selected.

(reported on 2008 R2, 2016, possibly affects 2012 also).

Resolution

Issue is reported to engineering.
Meanwhile workaround is available:
Add English or other input Language, and change keyboard input to English before launching RCInstall.