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WSS and integrated CASB known issues


Article ID: 173129


Updated On:


Web Security Service - WSS CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced


What are the common issues with Symantec CASB integrated with Symantec Web Security Service (WSS) version


Issues regarding WSS with integrated CASB

  • Office 365: Some Outlook applications enter an infinite authentication loop accessing Office 365 tenants that use federated authentication. Exchange does not have the “Modern Authentication” feature enabled.

  • Google: In certain instances, Firefox and Chrome transactions with Google applications do not match the Gatelet.

  • General: The WSS DLP scanning policy may override CASB Gatelet routing.

  • Dropbox: The Dropbox application fails to connect when the Dropbox Gatelet is enabled.

    • An incompatibility with the Dropbox application and SSL interception causes the problem.

    • Web browser access to Dropbox functions properly.

  • Zoom: 
    • Desktop Application support is limited to allow/deny access (Access Enforcement Policy) 
    • Web browser for Zoom works as expected. However, see article below regarding steps needed to enable Zoom Gatelet.