Common issues with Symantec CloudSOC integrated with Symantec Web Security Service (WSS).
Office 365: Some Outlook applications enter an infinite authentication loop accessing Office 365 tenants that use federated authentication. Exchange does not have the “Modern Authentication” feature enabled.
General: The WSS DLP scanning policy may override CASB Gatelet routing.
Dropbox: The Dropbox application fails to connect when the Dropbox Gatelet is enabled.
An incompatibility with the Dropbox application and SSL interception causes the problem.
Web browser access to Dropbox functions properly.