WSS and integrated CASB known issues
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WSS and integrated CASB known issues


Article ID: 173129


Updated On:


Cloud Secure Web Gateway - Cloud SWG CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced


Common issues with Symantec CloudSOC integrated with Symantec Web Security Service (WSS).


  • Office 365: Some Outlook applications enter an infinite authentication loop accessing Office 365 tenants that use federated authentication. Exchange does not have the “Modern Authentication” feature enabled.

  • General: The WSS DLP scanning policy may override CASB Gatelet routing.

  • Dropbox: The Dropbox application fails to connect when the Dropbox Gatelet is enabled.

    • An incompatibility with the Dropbox application and SSL interception causes the problem.

    • Web browser access to Dropbox functions properly.

  • Zoom: 
    • Desktop Application support is limited to allow/deny access (Access Enforcement Policy) 
    • Web browser for Zoom works as expected. However, see article below regarding steps needed to enable Zoom Gatelet.