Cannot Connect to Symantec Licensing Server, but Can Ping It

Products

• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

When trying to send a Birth Certificate on a Virtual Proxy, or to activate a license, it fails to connect. However, using the ping command from the Command Line Interface (CLI) gets a response.

Licensing: Licensing key not installed: Birthcertificate missing from licensing file :(err=5505055)

Resolution

1) Under Management Console > Configuration > Forwarding > Forwarding Hosts > Global Defaults, uncheck the box that says "Use forwarding for administrative downloads"

2) Click Apply