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Cannot Connect to Symantec Licensing Server, but Can Ping It

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Article ID: 173128

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Updated On:

Products

Advanced Secure Gateway Software - ASG ProxySG Software - SGOS

Issue/Introduction

When trying to send a Birth Certificate on a Virtual Proxy, or to activate a license, it fails to connect. However, using the ping command from the Command Line Interface (CLI) gets a response.

Licensing: Licensing key not installed: Birthcertificate missing from licensing file :(err=5505055)

Resolution

1) Under Management Console > Configuration > Forwarding > Forwarding Hosts > Global Defaults, uncheck the box that says "Use forwarding for administrative downloads"

2) Click Apply

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