VIP ADFS Push fails with "Integration Error: You have encountered an unexpected error. Try again later"

Products

• VIP Integrations

Issue/Introduction

VIP with ADFS integration, using the 2-factor PUSH access. OTP is not affected. 

Integration Error: You have encountered an unexpected error. Try again later. If this error continues, contact your administrator.

Cause

Expected characters are missing from IAScripts.js file. 

Resolution

There may be missing or corrupted characters in the IAScripts.js file, which can cause integration failures.

• Edit the IAScript.js file using a standard text editor.
• Locate the function vipAuth() section of the file.
• Compare this section of the code to the sample in the VIP Integration Guide for ADFS.
  Sample taken from the guide:
  <!-- BEGIN VIP integration code -->
<script type="text/javascript" src="https://userservices.vip.symantec.com/vipuserservices/resources/js/v_1_0/vip?appId=8802758888&idpURL=https://vipsspidp.com:8233/vipssp/trustedserviceaccess&autoIntegration=manual"></script>
<script type="text/javascript">
function vipAuth() {
vipIaIntegrationProperties.setAuthenticationMode('uo');
vipIaIntegrationProperties.setUsernameFieldName('username');
vipIaIntegrationProperties.setPasswordFieldName('vippassword');
vipIaIntegrationProperties.setSecurityCodeFieldName('security_code');
vipIaIntegrationProperties.setFormName('loginform');
}
window.onload = function() {
document.getElementById("continueButton").click();
}
• During the login, enable the browser developer tools and use the console view to identify the form field where the Syntax error occurs.
• Fix the value in that field, including all parenthesis(), semi-colons;, single' and double" quotes, etc.
• For example, the missing single-quote in this line would cause SyntaxError would cause the error to occur:
  vipIaIntegrationProperties.setFormName(loginform');
• Restart the AD FS server.