VIP ADFS Push fails with 'Integration Error: You have encountered an unexpected error. Try again later"

Products

• VIP Integrations

Issue/Introduction

VIP with ADFS integration, using the 2-factor PUSH access. OTP is not affected. 

Integration Error: You have encountered an unexpected error. Try again later. If this error continues, contact your administrator.

Cause

Expected characters are missing from IAScripts.js file. 

Resolution

• Edit the IAScript.js file using a standard text editor.
• Locate the function vipAuth() section of the file.
• Compare this section of the code to the sample in the VIP Integration Guide for ADFS.
  Sample taken from the guide:
  <!-- BEGIN VIP integration code -->
<script type="text/javascript" src="https://userservices.vip.symantec.com/vipuserservices/resources/js/v_1_0/vip?appId=8802758888&idpURL=https://vipsspidp.com:8233/vipssp/trustedserviceaccess&autoIntegration=manual"></script>
<script type="text/javascript">
function vipAuth() {
vipIaIntegrationProperties.setAuthenticationMode('uo');
vipIaIntegrationProperties.setUsernameFieldName('username');
vipIaIntegrationProperties.setPasswordFieldName('vippassword');
vipIaIntegrationProperties.setSecurityCodeFieldName('security_code');
vipIaIntegrationProperties.setFormName('loginform');
}
window.onload = function() {
document.getElementById("continueButton").click();
}
• During the login, enable the browser developer tools and use the console view to identify the form field where the Syntax error occurs.
• Fix the value in that field, including all parenthesis(), semi-colons;, single' and double" quotes, etc.
• For example, the missing single-quote in this line would cause SyntaxError would cause the error to occur:
  vipIaIntegrationProperties.setFormName(loginform');
• Restart the AD FS server.