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Endpoint Protection 14 RU1 or newer clients enrolled into the cloud portal shows Unknown or Offline when checking Device Status

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Article ID: 173119

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Updated On:

Products

Endpoint Protection

Issue/Introduction

You installed Symantec Endpoint Protection 14 RU1 or newer and enrolled Symantec Endpoint Protection Manager into the cloud portal. From the cloud portal when checking the Device Status, it shows "Unknown" or "Offline" for the clients.

 

Resolution

Symantec is aware of this issue and will update this document when a solution becomes available. It is not necessary to log a support case on this issue. Please subscribe to this article to be notified of any updates.