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DBManager service crashing on Ghost Solution Suite server causing ghost console errors

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Article ID: 173090

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

Ghost Solution Suite (GSS) 3.x Console is unable to connect to the data base and or agents are unable to send in updated inventory, and scheduled jobs don't run as a result of the Altiris Deployment Server DB Management service being in a stopped state. 

Generally, no error but the console and agents won't interact and jobs cannot be run until the Altiris Deployment Server DB Management service is restarted. 

Cause

There are some issues that are seen when certain logging options are enabled.    

Environment

GSS 3.x

Resolution

This will be resolved in 3.3 RU2.  As a workaround, the following registry key can be modified or put in place. 

Disable ERROR level logging in DB manager the Server where DBmanager is crashing. 

Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Altiris\Altiris eXpress\MMProc\LogErrors , Set abovementioned value to 0(Zero).

Restart respective service for DBManager.exe. 

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Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.

This issue is currently being considered by Symantec to be addressed in the next major revision of the product.  There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time.  Please note that Symantec reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please refer to the following Web site:

http://www.symantec.com/business/index.jsp