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Unable to find email quarantined by Impersonation control in the quarantine portal.

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Article ID: 173083

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Updated On:

Products

Email Security.cloud Email Encryption.cloud

Issue/Introduction

Emails quarantined by the Email Impersonation control or Email data protection is not visible in the recipient's quarantine portal but the email is visible to Quarantine administrator.

Email quarantined by Data protection policy or Impersonation control is not available in the quarantine portal.

Cause

The Data protection option is not enabled in the Email quarantine settings>Email Quarantine access and Notification Content.

Resolution

The data protection option under "Users can view quarantined messages in Email Quarantine interface and summary notifications for the following services" in Services>Email quarantine must be enabled.

Please allow up to 1 hour for propagation and the User (non - admin) can view emails quarantined by data protection service.