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The ATP or SEDR appliance alerts you that your license is about to expire, even after installing a new license file

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Article ID: 173073

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Updated On:

Products

Endpoint Detection and Response Advanced Threat Protection Platform

Issue/Introduction

Advanced Threat Protection and Symantec Endpoint Detection and Response appliance will show Alert status in System Health, as well as send email alerts that the license is about to expire, even though the date of expiration is the end_date from the new license installed.

Cause

The ATP software does not recognize that the new license is valid until its start_date. These alerts will continue until then.

Resolution

This issue will be addressed in a future release.

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