ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

The ATP or SEDR appliance alerts you that your license is about to expire, even after installing a new license file


Article ID: 173073


Updated On:


Endpoint Detection and Response Advanced Threat Protection Platform


Advanced Threat Protection and Symantec Endpoint Detection and Response appliance will show Alert status in System Health, as well as send email alerts that the license is about to expire, even though the date of expiration is the end_date from the new license installed.


The ATP software does not recognize that the new license is valid until its start_date. These alerts will continue until then.


This issue will be addressed in a future release.