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Some web pages in a site are blocked but others are allowed
Article ID: 173066
Updated On:
Products
Web Security Service - WSS
Issue/Introduction
Some pages within a site are accessible, but other are blocked by Web Security Service.
Cause
This can happen if certain pages within a website are categorized differently (e.g. Technology/Internet vs Uncategorized). It often happens if the top-level page of a site is categorized correctly, but child pages have not.
If you have the 'Uncategorized' category added to your G4 block rule under Content Filtering, any pages falling under that category within the site will be blocked.
Environment
Web Security Service
Resolution
There are two possible solutions to this issue (without removing the category from your G4 rule):
- (Simplest) Add the parent domain (e.g. google.com, microsoft.com) to your G3 allowed URLs/Domains list under Content Filtering Policy in your WSS portal.
- (Most effort required) When you encounter a child page that's blocked, note the IP address given on the block page (click 'More') and check that IP address on Sitereview. If it shows as 'Uncategorized' or any other category that is incorrect, submit a request to the Sitereview team to have the IP address re-categorized. You will have to do this for each IP address encountered in the site.
How to request a change for a current website category associated with its domain or IP
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