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Salesforce Securlet Activation Error

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Article ID: 173023

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Updated On:

Products

CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced

Issue/Introduction

After the initial activation, attempts to activate Salesforce or Office 365 with additional accounts fail. The Securlet does not successfully activate with additional accounts.

"The domain name of the authorizing user does not match the primary or the secondary domains."

It can also display the following error message when the user tries to activate the Salesforce Securlet. It can display this message even though both Salesforce and CloudSOC have the same user name:

"Securlet is not activated, because the authorizing user is not an activate admin with proper privileges in CloudSOC."

Cause

The email address that is used to activate the Securlet must match the email address of the user in Salesforce. 

Resolution

Each of the new accounts must have the appropriate suffix at the end of the email.
In Salesforce the email address must be added to each account.
Example:
[email protected], .test, .qa, etc. 

Update the user's email ID in Salesforce or Office 365 with the appropriate suffix. 
In Salesforce, go to setup > users > update users email ID.