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Troubleshooting Control Compliance Suite 12.x Live Update not working

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Article ID: 173022

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Updated On:

Products

Control Compliance Suite Windows Control Compliance Suite Control Compliance Suite Standards Server Control Compliance Suite Unix

Issue/Introduction

Control Compliance Suite (CCS)

CCS v12.x has changed how LiveUpdate (LU) connects to get CCS updates, and you need additional information how to run LU in a CCS 12.x environment.

Or it is failing to run, and need to know where to look at why it is failing.

Resolution

To run LU you will need to find the system job "Download Live Updates" and run this to download updates.

This job can be scheduled to run on a regular bases if needed.

 

If you find that the job is failing, look at the 'Job run summary' tab and the 'Messages' tab of the Download Live Updates job in the CCS console to see if it gives additional information on what is failing.

If those tabs do not show any useful information, you can look at the log files located in the C:\ProgramData\Symantec.CSM\Logs\ApplicationServer folder on the Application Server:

  • lux.log
  • Symantec.LUDownload<datetime>.log

 

NOTE: Also look at the log files located in C:\ProgramData\Symantec.CSM\Logs\Liveupdate folder for additional information on what might be causing the problem.

 

Most common cause is lack of Internet access from the Application Server, and you will need to configure a proxy server.

At this time only anonymous access is supported for connecting to a proxy, authenticated session are not supported but an enhancement request is currently open to add in this functionality.

Proxy server can be configured by navigating to "<Install_Directory>\Symantec\CCS\Reporting and Analytics\Application Server\" and editing the "LUConfig.xml".  Any changes made to this file are dynamic, so there no need to restart any CCS services.

Below is an example of what needs to be changed to add a proxy server for CCS to use for Live Update:

<?xml version="1.0" encoding="utf-8"?>

<LUParameters>
<Hosts>
<Host>
  <Name>liveupdate.symantecliveupdate.com</Name>
  <Protocol>HTTP</Protocol>
<Port>80</Port>
<Path></Path>
<Proxybypass>false</Proxybypass> <!-- Set to true to have server bypass proxy-->
<Proxyhostname>centos7x64.ccslab.local</Proxyhostname>
<ProxyPort>3128</ProxyPort>
<ProxyProtocol>http</ProxyProtocol>
</Host>
</Hosts>
</LUParameters>