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Detection Server Log shows "Initializing but Unknown" in Enforce Console

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Article ID: 173018

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

After upgrade of Detection Server to 15.1, BoxMonitor Log shows Initializing but Unknown in Data Loss Prevention (DLP) Enforce Console.

Cause

sslkeystore files only migrated to "C:\Program Files\Symantec\Data Loss Prevention\Detection Server\15.1\Protect\keystore"

Environment

Migrating 14.x - 15.0 Detection Server to DLP 15.1

Resolution

  1. Copy all files in "C:\Program Files\Symantec\Data Loss Prevention\Detection Server\15.1\Protect\keystore" to "C:\ProgramData\Symantec\Data Loss Prevention\Detection Server\15.1\keystore"
    1. File name examples are: 
      1. monitor42_keystore_v1.jks (42 can be a different number as well)
      2. det_ocr_keystore.jks
      3. certificate_authority_v1.jks
  2. Restart the Symantec DLP Detection Server service