Detection Server Log shows "Initializing but Unknown" in Enforce Console
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Article ID: 173018
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Updated On:
Products
Data Loss Prevention Enforce
Issue/Introduction
After upgrade of Detection Server to 15.1, BoxMonitor Log shows Initializing but Unknown in Data Loss Prevention (DLP) Enforce Console.
Environment
Migrating 14.x - 15.0 Detection Server to DLP 15.1
Cause
sslkeystore files only migrated to "C:\Program Files\Symantec\Data Loss Prevention\Detection Server\15.1\Protect\keystore"
Resolution
Copy all files in "C:\Program Files\Symantec\Data Loss Prevention\Detection Server\15.1\Protect\keystore" to "C:\ProgramData\Symantec\Data Loss Prevention\Detection Server\15.1\keystore"
File name examples are:
monitor42_keystore_v1.jks (42 can be a different number as well)