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Not Able to Continue Past EULA Screen Post DLP MPx upgrade

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Article ID: 173003

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

1. During the DLP version  GA to version MPx upgrade, the EnforceServerBasePatch.msp was applied after the EnforceServer.msp was applied.

2. During the DLP version MPx to version MPx+1 upgrade, the EnforceServerBasePatch.msp was re-applied even though it was already applied from the application of MPx

3. During the DLP version GA to version MPx+1 upgrade, the EnforceServerBasePatch.msp was applied after the EnforceServer.msp was applied.

When trying to access Enforce UI, EULA screen is looping after being properly filled out.

localhost logs have the following error:

12 Nov 2018 13:14:11,810- Thread: 108 WARNING [com.vontu.manager.struts.transactions.AllowsTransactionalProxy] Exception thrown by class com.vontu.manager.eula.AcceptEULAAction.execute
12 Nov 2018 13:14:11,810- Thread: 108 SEVERE [com.vontu.manager] [/AcceptEULA] Unexpected error occurred while processing action
12 Nov 2018 13:14:11,810- Thread: 108 SEVERE [com.vontu.manager] [/AcceptEULA]
Cause:
com.vontu.manager.ProtectManagerException: protect manager error [1060]
com.vontu.manager.eula.EulaException: Unable to move EULA file C:\ProgramData\Symantec\Data Loss Prevention\Enforce Server\15.1\EULA\unaccepted\eula_en_US.txt to C:\ProgramData\Symantec\Data Loss Prevention\Enforce Server\15.1\EULA\accepted\eula_en_US.txt
com.vontu.manager.ProtectManagerException: protect manager error [1060]

Cause

Still Under investigation 

Resolution

Navigate to C:\ProgramData\Symantec\Data Loss Prevention\Enforce Server\15.1\EULA\accepted and delete the eula_en_US.txt file that exists. Restart browser and fill in EULA fields and accept agreement.