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Not Able to Continue Past EULA Screen Post DLP 15.1 MP upgrade

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Article ID: 173003

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

1. During the DLP 15.1 GA to 15.1 MP1 upgrade, the EnforceServerBasePatch.msp was applied after the EnforceServer.msp was applied.

2. During the DLP 15.1 MP1 to 15.1 MP2 upgrade, the EnforceServerBasePatch.msp was re-applied even though it was already applied from the application of MP1

3. During the DLP 15.1 GA to 15.1 MP2 upgrade, the EnforceServerBasePatch.msp was applied after the EnforceServer.msp was applied.

When trying to access Enforce UI, EULA screen is looping after being properly filled out.

localhost logs have the following error:

12 Nov 2018 13:14:11,810- Thread: 108 WARNING [com.vontu.manager.struts.transactions.AllowsTransactionalProxy] Exception thrown by class com.vontu.manager.eula.AcceptEULAAction.execute
12 Nov 2018 13:14:11,810- Thread: 108 SEVERE [com.vontu.manager] [/AcceptEULA] Unexpected error occurred while processing action
12 Nov 2018 13:14:11,810- Thread: 108 SEVERE [com.vontu.manager] [/AcceptEULA]
Cause:
com.vontu.manager.ProtectManagerException: protect manager error [1060]
com.vontu.manager.eula.EulaException: Unable to move EULA file C:\ProgramData\Symantec\Data Loss Prevention\Enforce Server\15.1\EULA\unaccepted\eula_en_US.txt to C:\ProgramData\Symantec\Data Loss Prevention\Enforce Server\15.1\EULA\accepted\eula_en_US.txt
com.vontu.manager.ProtectManagerException: protect manager error [1060]

Cause

Still Under investigation 

Resolution

Navigate to C:\ProgramData\Symantec\Data Loss Prevention\Enforce Server\15.1\EULA\accepted and delete the eula_en_US.txt file that exists. Restart browser and fill in EULA fields and accept agreement.