AeXAuditPls.exe causing high cpu usage problem

Products

• Inventory Solution
• Client Management Suite
• IT Management Suite

Issue/Introduction

AeXAuditPls.exe is causing high cpu usage issues when running inventory task or policy

Cause

The affected inventory task or policy has "File properties - manufacturer, version, size, internal name, etc." check box enabled.

NOTE: having File Properties enabled causes the drive to be scanned for every file type.

In addition, in Advanced settings, "network drives" are also included:

This has caused third-party anti-virus software to do a real-time scan when AexAuditPls.exe process is opening files on mapped drives. This causes high CPU usage.

When gathering mapped drive information, CPU usage spikes. 

Resolution

White list the AeXAuditPls.exe process so it does not trigger any anti-virus scan rule.

 

Additional Information

Suggestion: Only use File Properties when absolutely necessary.  Many software titles can be tracked through Add Remove Program data, making File Properties not necessary.