Report for Endpoints fails

Products

• Endpoint Detection and Response
• Advanced Threat Protection Platform

Issue/Introduction

When you attempt to export grid data of the Entities within the user interface (UI) of Advanced Threat Protection (ATP) Platform, the Reports page shows that the new export report you created FAILED.

Environment

ATP Platform 3.2.0 Management server or ATP Platform 3.2.0 AllInOne

Cause

String mismatch in a Java call to a Java class specific to ATP which checks edr enrollment status within the appropriate database table

Resolution

To confirm whether the ATP management server exhibits this behavior

1. In ATP UI, navigate to Search > Database tab > Entities tab
2. Click Show Filters
3. Click Endpoint.
4. Once all the endpoints appear, follow the column headers to the right and click the downward pointing triangle.
5. Click Export Grid.
6. type a name for the report.
7. Click OK
8. Navigate to Reports > Export Reports
9. Click View
10. If the report generation FAILED, then the ATP management server in your environment has this issue.

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