Email Data Feed - 403 Forbidden Error

Products

• Email Security.cloud
• Email Threat Detection and Response

Issue/Introduction

Unable to generate metadata produced by the Email Data Feed service. Python script gets executed and generates a .json log file containg error "403 Forbidden".

{"timestamp":1541621375597,"status":403,"error":"Forbidden","message":"Access is denied","path":"/all"}

Environment

Email Threat Detection and Response

Cause

Authorization error. This error is returned if the data requested is not allowed for the credentials provided. 

Resolution

Ensure that your Email Security.cloud portal administrator has created at least one new user account in the portal for authentication to the Email Data Feed service. The user account must have View Statistics permissions for the Advanced Threat Protection service.