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Error when agents are attempting to register "The handler 'GetClientTaskServers' is failed to process request. Called by unknown endpoint"

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Article ID: 172976

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Updated On:

Products

IT Management Suite Task Server

Issue/Introduction

Errors are showing consistently in the logs when agents attempt to register "The handler 'GetClientTaskServers' is failed to process request. Called by unknown endpoint"

Method name: 
  Int32 ReportEvent(Int32, System.String, System.String)
Application domain: 
  /LM/W3SVC/1/ROOT/Altiris/TaskManagement/CTAgent-X-XXXXXXXXXXXXXXXXXX
Parameters:
  severity: 2
  source: Altiris.TaskManagement.Common.XmlHttp.BaseXmlHttpCallback.LogResponseException
  message: The handler 'GetClientTaskServers' is failed to process request. Called by unknown endpoint '00000000-0000-0000-0000-000000000000'.

Cause

The agents had recently been merged or imaged putting them in a state where they were not able to register with a Task Server.

Resolution

This is just a nuisance message the agents will get a new guid and update tables as they check in after a merge or farther down an imaging process.