ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Error: "cannot verify the license for this product" when starting any Microsoft Office 2010 application with Endpoint Protection installed


Article ID: 172971


Updated On:


Endpoint Protection


Microsoft product license verification error when starting any Office 2010 application (Word, Excel, PowerPoint, Outlook, etc.)

The error occurs when Symantec Endpoint Protection (SEP) is installed.

For example:

"Microsoft Office Professional Plus 2010 cannot verify the license for this product. You should repair the Office program by using Control Panel."


This issue is related to the Application Control (AC) component of SEP. 


  • SEP 14.x
  • Microsoft Office 2010


This issue was fixed with new Application Control Definitions, Sequence number: 190213022 (2/13/19 r.22) and newer.