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Error: "cannot verify the license for this product" when starting any Microsoft Office 2010 application with Endpoint Protection installed

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Article ID: 172971

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Microsoft product license verification error when starting any Office 2010 application (Word, Excel, PowerPoint, Outlook, etc.)

The error occurs when Symantec Endpoint Protection (SEP) is installed.

For example:

"Microsoft Office Professional Plus 2010 cannot verify the license for this product. You should repair the Office program by using Control Panel."

Cause

This issue is related to the Application Control (AC) component of SEP. 

Environment

  • SEP 14.x
  • Microsoft Office 2010

Resolution

This issue was fixed with new Application Control Definitions, Sequence number: 190213022 (2/13/19 r.22) and newer.