Information not saved after trying to add computers to warranty's Covered Hardware section using Add List option:
Environment
ITMS 8.1 and later
Cause
The Coverd Hardware section will try to read serial information from computer's Serial Number section in Edit configuration item (Inv_Serial_Number). Therefore, if that field is not poplulated for selected computer, then Covered Hardware will not save this change.
Resolution
There are couple ways to poplulate the information:
Manually enter serial number by select the computer from Manage/Computer, then right click and select Edit
Use the Inventory To Asset Synchronization task to sync information between asset and inventory
This task will automatically replicate the information collected by the Management Agent to Asset Dataclass, including
Serial Number
System Number
Manufacture
Model
Import from the external source using Connector rules