Can not add computers to Warranty Contract

Products

• Asset Management Solution

Issue/Introduction

Information not saved after trying to add computers to warranty's Covered Hardware section using Add List option:

Environment

ITMS 8.1 and later

Cause

The Coverd Hardware section will try to read serial information from computer's Serial Number section in Edit configuration item (Inv_Serial_Number). Therefore, if that field is not poplulated for selected computer, then Covered Hardware will not save this change.

 

Resolution

There are couple ways to poplulate the information:

• Manually enter serial number by select the computer from Manage/Computer, then right click and select Edit
• use the Inventory To Asset Synchronization task to sync information between asset and inventory
  • 
  • This task will automatically replicate the information collected by the Management Agent to Asset Dataclass, including
    • Serial Number
    • System Number
    • Manufacture
    • Model
• Import from the external source using Connector rules
  • Please see CMDB solution user guide for more information