Symantec Management Agent service fails to start, returning the following Windows Services error message: "Error 1068: The dependency service or group failed to start."

Products

• IT Management Suite

Issue/Introduction

When trying to start the Symantec Management Agent service the following Windows Services error message is returned:

"Error 1068: The dependency service or group failed to start."

Environment

ITMS 8.x

Windows Server 2012 R2

Cause

By looking at the dependencies of the Symantec Management Agent it was found that the Microsoft Network Location Awareness service is needed in order to start the Symantec Management Agent.

Checked the Services Manager and found that the Microsoft Network Location Awareness service was not started:

Resolution

Started the Microsoft Network Location Awareness service.