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Incidents failed to persist even after restart of Vontu incident persister service
Article ID: 172952
Updated On:
Products
Data Loss Prevention Enforce
Issue/Introduction
Even after restarting Vontu Incident persister service, incidents shown in queue in Enforce console.
Cause
A certain number of previously persisted (stage 1) messages can be awaiting processing (stage 2) in the database when Incident Persister starts. Only the first 1000 will be loaded into the processing queue, leaving the remaining ones - if any - unprocessed.
Environment
DLP 14.6
Resolution
To fix this problem, upgrade to DLP 15.1 MP1.
Feedback
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