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Failed to create new classification levels in the Information Centric Tagging console

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Article ID: 172946

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Updated On:

Products

Information Centric Security

Issue/Introduction

Administrator is not able to create new classification levels in the Information Centric Tagging (ICT) console 

Resolution

  • Ensure the RighsWATCH databases are in place and accessible to the RightsWATCH administration interface
  • Check/Turn on Logging of the RightsWATCH administration web-site (DebugMode on web.config)
  • Check the Database / Active Directory configurations (Edit/save)
  • Check the log files of RightsWATCH administration web-site (rightswatch.log on AD RMS service account folder)

Note: From ICT 15.1 version 'Rightswatch' database name is renamed to 'ICT' database.