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Endpoint Protection 14.2 client stops communicating with Endpoint Protection Manager.

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Article ID: 172940

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Updated On:

Products

Endpoint Protection Endpoint Security

Issue/Introduction

After upgrading environment to Symantec Endpoint Protection (SEP) 14.2, clients stop communicating with Symantec Endpoint Protection Manager (SEPM).

[2018-Oct-19 14:50:10.335770] [DEBUG] Received a HTTP_INTERNAL_ERROR response
[2018-Oct-19 14:50:10.335770] [INFO ] Heartbeat failed

Cause

The manager communication module Secars was not able to distinguish the source of requests sent from local host, Tomcat, or local SEP client.

Environment

SEP 14.2 with IPv6 disabled on clients.

Resolution

This issue is fixed in Symantec Endpoint Protection 14.2 RU2. For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec software here.

To Workaround:

Enable IPv6 on the SEP clients and SEPM.