User Account Disabled using Email Security.cloud

Products

• Email Security.cloud

Issue/Introduction

Re-enable a user account that is disabled using Symantec Email Security.cloud.

Resolution

Tech Support can only enable the login for the Primary Account.

All secondary accounts must be re-enabled through the Primary Account holder. For security reasons, Tech Support cannot enable secondary accounts as we don't have access to whether or not the account was disabled purposefully by the Primary Account holder.

Have the Primary Account holder re-enable the user account.