Re-enabling Secondary Accounts in Email Security.cloud
search cancel

Re-enabling Secondary Accounts in Email Security.cloud

book

Article ID: 172932

calendar_today

Updated On:

Products

Email Security.cloud

Issue/Introduction

Re-enable a user account that is disabled using Symantec Email Security.cloud.

Resolution

Technical Support can only re-enable Primary Accounts.

Any secondary accounts must be re-enabled by the Primary Account holder. For security reasons, Technical Support cannot re-enable secondary accounts, as we cannot verify if the deactivation was intentional.

Please have the Primary Account holder reactivate the secondary account.