Re-enabling secondary accounts in Email Security.Cloud

Products

• Email Security.cloud

Issue/Introduction

Re-enable a user account that is disabled using Symantec Email Security.Cloud.

Environment

Email Security.Cloud

Resolution

Technical Support can only re-enable primary accounts.

Any secondary accounts must be re-enabled by the primary account holder. For security reasons, Technical Support cannot re-enable secondary accounts, as we cannot verify if the deactivation was intentional.

Please have the primary account holder reactivate the secondary account.