Health Check for Cachepulse Displays Wrong Date or Expired for License on ProxySG/ASG

Products

• Advanced Secure Gateway Software - ASG
• Secure Web Gateway Virtual Appliance
• ProxySG Software - SGOS

Issue/Introduction

The Proxy is showing as Health Warning or Critical because of the Cachepulse license. The license shows up to date on Configuration > Proxy Settings > General > Cachepulse (at the bottom), and shows up to date under Maintenance > License.

Cause

Cachepulse does not update in the health checks, until it has downloaded a new update which will only occur when there is new content (This can be weeks at times.) or when first enabling it.

Resolution

1. Go to Configuration > Proxy Settings > General
2. Uncheck Enable on Cache Pulse (at the bottom)
3. SSH into the device

4. Enter user name and password
   devicename> enable
   Enter your enable password
   devicename# config t
   devicename(config)# cachepulse
   devicename(config cachepulse)# purge  Note: (The purge command not present in the CLI Guide or via ? command)

5. Enable Cachepulse in on the Management Console (Configuration > Proxy Settings > General)
6. Click Download Now