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Error creating CSA Config for Customer x Preamble y

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Article ID: 172909

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Updated On:

Products

Endpoint Detection and Response Cloud

Issue/Introduction

In the web portal interface of Endpoint Detection and Response.cloud  (EDR.cloud), the following error appears when attempting to register a CSA:

"Error creating CSA Config for Customer x Preamble y"

... where x is an integer and y is a hexadecimal number with 8 digits.

Cause

The administrator deleted the enrollment key before attempting to register the CSA.

Resolution

Create a new enrollment key.