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"Error: 5, Failed to create physical volume on device /dev/sda2" during upgrade from ATP 3.0.5 to 3.1.0


Article ID: 172907


Updated On:


Advanced Threat Protection Platform


During upgrade from ATP 3.0.5 to 3.1.0, the ATP UI does not seem to raise in a reasonable amount of time.


During the operation to migrate elasticsearch database from version 1.x to version 6.x, the target partition for backing up the elasticsearch database was busy, resulting in ATP failure to complete data backup for migration of elasticsearch. This failure in turn halted the upgrade from 3.0.5 to 3.1.0 as a whole.


ATP management server or ATP AllInOne



  1. To confirm this issue, at the admin CLI, type:
    cat /var/log/symantec/sgs-td/update.log | grep -A 7 -B 7 "backing up ES 1.x data folders"
  2. If the following text appears in the output, then re-install with the most recent version of ATP appliance software
    [Timestamp] backing up ES 1.x data folders
    Starting backup umount: /var/backup: target is busy.
                           (In some cases useful info about processes that use

                                                      the device is found by lsof(8) or fuser(1))
    Error: 5, Failed to create physical volume on device /dev/sda2
    Error: 5, Failed to add backup partition to LVM

    Failed to backup with code 5