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Unable to install or upgrade the Symantec Management Agent: There is not enough space on the disk.

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Article ID: 172901

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Updated On:

Products

IT Management Suite Client Management Suite

Issue/Introduction

The customer is trying to upgrade (also possible when installing), but when he tries to start the Symantec Management Agent service he gets the following message:


The Symantec Management Agent service failed to start.

When looking at the services, the Symantec Management Agent service is not present.

After reviewing the agent installation logs (under C:\ProgramData\Symantec\Symantec Agent\InstallLogs), we can see that the agent tried to install but it failed with the following messages:


2018-10-02 13:10:11 P:1044 T:4232 *ERRR Installer: Action CopyFile: Operation on copy file from C:\Windows\TEMP\AeX_{43BC923E-6514-49AF-A91C-57100C5D9792}_5712.tmp\x64\CoreExe\AeXNSAgent.exe to E:\Program
Files\Altiris\Altiris Agent\AeXNSAgent.exe returned error There is not enough space on the disk.
2018-10-02 13:10:11 P:1044 T:4232 *ERRR CoreUtil: Upgrade failed. Error message: Failed to run action: InstallCoreAgentExe

While trying to copy the AeXNSAgent.exe into E:\Program Files\Altiris\Altiris Agent we get a windows message saying:


Error Copying File or Folder
There is insufficient disk space to complete operation.

When we looked at the actual E:\ drive, it says that it has at least 50Gb in space.
 

On the Agent install logs:

*ERRR Installer: Action CopyFile: Operation on copy file from C:\Windows\TEMP\AeX_{43BC923E-6514-49AF-A91C-57100C5D9792}_5712.tmp\x64\CoreExe\AeXNSAgent.exe to E:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe returned error There is not enough space on the disk.

 

Windows message while trying to copy a file into the desired directory:

Error Copying File or Folder
There is insufficient disk space to complete operation.

Cause

This is a Windows issue. There are multiple websites that talk about this:

Error Copying File or Folder
There is insufficient disk space to complete operation.

Environment

ITMS 8.1 and later

Resolution

The customer worked with his Servers team to address the issue.

A possible workaround is to uninstall the Symantec Management Agent (if already there) and try installing it on a different drive.