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Endpoint Protection Firewall is malfunctioning after upgrade to 14.2

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Article ID: 172887

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection (SEP) 14.2 Firewall component is malfunctioning after upgrade.

 

TeeferInstall.log:

2018-10-09 15:36:51 sourceFolder: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.2.1015.0100.105\Bin64\TeeferWin8
2018-10-09 15:36:51 teefer.inf: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.2.1015.0100.105\Bin64\TeeferWin8\teefer.inf
2018-10-09 15:36:51 insertNetworkFilterClass() succesfully set registry for FilterClasses to 000001B4884DAFD0
2018-10-09 15:36:52 Acquired write lock for 'Symantec Firewall'
2018-10-09 15:36:52 Check the service database lock status.
2018-10-09 15:36:52 The service database is unlocked.
2018-10-09 15:36:53 ERROR: Call to installNetComponent() failed: 0x80070005
2018-10-09 15:36:53 Release write lock for 'Symantec Firewall'
2018-10-09 15:36:53 Start to query teefer service status.
2018-10-09 15:36:53 OpenService Teefer2 failed. GetLastError(): 1060
2018-10-09 15:36:53 Teefer install failed, trying once more in 5 seconds
2018-10-09 15:36:59 Found 'oem26.inf'
2018-10-09 15:36:59 Uninstalling 'oem26.inf'
2018-10-09 15:36:59 ERROR: No instance guid found.
2018-10-09 15:36:59 Acquired write lock for 'Symantec Firewall'
2018-10-09 15:36:59 Check the service database lock status.
2018-10-09 15:36:59 The service database is unlocked.
2018-10-09 15:36:59 ERROR: Call to installNetComponent() failed: 0x80070005
2018-10-09 15:36:59 Release write lock for 'Symantec Firewall'
2018-10-09 15:36:59 Start to query teefer service status.
2018-10-09 15:36:59 OpenService Teefer2 failed. GetLastError(): 1060
2018-10-09 15:36:59 InstallFirewall failed second attempt: 0x80070005

Resolution

The error code 0x80070005 (ACCESS DENIED) is being returned from Microsoft's standard API call to install Network Components.  This is a generic driver installation failure. This installation process is handled by the Operating System (OS).  In this case it appears Check Point Endpoint Security VPN is the culprit and blocking the installation.  Please contact Check Point support for further assistance or perform the workaround below.

Workaround:

  1. Remove SEP via Cleanwipe
  2. Remove Check Point Endpoint Security VPN
  3. Install SEP 14.2 MP1 and restart the OS
  4. Reinstall Check Point Endpoint Security VPN